Die Mobiliar - General Agency Belp
Head of Market Development, Member of the Management Team
DIE MOBILIAR - GENERAL AGENCY BELP
Experiences from the project at Die Mobiliar - General Agency Belp, with Fabienne Lerch
No less than eleven general agencies of the insurance company Die Mobiliar now record working hours and absences with TimeTool. And there are more to come.
For more than a year, the employees of the general agency Belp have also been using the TimeTool solution. Working with an electronic system was nothing new for the staff - previously, another software product had been in use for many years. But what prompted the agency to make the switch? «We wanted a simple, straightforward and clear system for our employees,» says Fabienne Lerch, Head of Market Processing and member of the management team.
When the TimeTool system was put into operation, the preparation and prompt transfer of balance information from the previous system was a particular challenge. «Gaining acceptance for a new solution and training individual employees was also an intensive point during the introduction» adds Fabienne Lerch. Experience shows that replacing systems that have been in use for many years with modern solutions can be demanding, especially in this area.
In the context of the implementation, the partnership between client and supplier plays an important role. How did the general agency Belp experience this? «The cooperation with the TimeTool team was always uncomplicated. For the explanation of the most important points, we made an appointment at our general agency. We appreciated this very much.»
Once a system has been successfully put into operation, one would like to be able to manage day-to-day operations as independently as possible - without support from the supplier. Is that also the case at the Belp general agency? «The system works well and can be used in everyday life without support,» says Fabienne Lerch. TimeTool's support team is available to clarify open points and points that need to be optimized.
TimeTool AG thanks for the experience gained from the joint project with the general agency Belp and looks forward to further cooperation.
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