TimeTool Support

Fast, professional, and always here for you – our support team is ready to assist with any questions about your TimeTool solutions.

How Can We Help?

Are you the central contact person, for example, in HR, IT, or the personnel department, and need help with your TimeTool solution?

Our expert support team is available during business hours and will be happy to assist you with your enquiries.

Click on the «Create support ticket» button at the bottom of the page and quickly and easily enter your support request.

Our telephone hours are:

Monday to Thursday
09:00 – 11:00 and 14:00 – 16:00

Friday
09:00 – 11:00

How to Submit a Support Request

To ensure we can assist you promptly and efficiently, please consider the following guidelines when submitting your request. This information helps us understand and resolve your issue quickly.

Brief Description of the Issue

Provide a clear and concise title for your request, such as “Question about actual time for employee XY on 12/12/2025.”

Problem Description

Describe the issue as briefly and clearly as possible in a few sentences.

Who is Affected?

Provide the name, employee ID, and login details of the person involved. For project time-tracking, include the affected project; for planning, specify the planning date.

Time of the Issue

Indicate the date when the issue occurred (for time-specific cases).

Affected View

Let us know which program area or input screen the issue appears in.

Screenshots

A picture is worth a thousand words. Attach screenshots, if possible, to clearly illustrate the issue.

More Information About TimeTool Support Requests

Submit Request

Are all the necessary details ready? Then create your request now. Thank you for your cooperation 🙂

I confirm that I have read and understood the guidelines.

Create support ticket