TimeTool Support
Fast, professional, and always here for you – our support team is ready to assist with any questions about your TimeTool solutions.
Fast, professional, and always here for you – our support team is ready to assist with any questions about your TimeTool solutions.
Special opening hours
TimeTool AG will be closed over the holidays, from Friday, 20.12.2024, 4 pm until and including Sunday, 5.1.2025 – we look forward to being there for you again from Monday, 6.1.2025.
Please note that no support requests will be processed during the company holidays. For urgent emergencies (e.g. system failure), please contact our hotline: +41 33 334 10 44. Please listen to the tape message.
We sincerely wish everyone a happy and peaceful Advent season. And a good start to the new year – Happy 2025.
How Can We Help?
Are you the central contact person, for example, in HR, IT, or the personnel department, and need help with your TimeTool solution?
Our knowledgeable support team is here to assist you and will gladly handle your enquiries.
Click the button below to quickly and easily submit your support request. Our team will process your enquiry during the following opening hours:
Monday to Thursday
08:00 – 12:00 and 13:30 – 17:00
Friday
08:00 – 12:00 and 13:30 – 16:00
How to Submit a Support Request
To ensure we can assist you promptly and efficiently, please consider the following guidelines when submitting your request. This information helps us understand and resolve your issue quickly.
1
Brief Description of the Issue
Provide a clear and concise title for your request, such as “Question about actual time for employee XY on 12/12/2024.”
2
Problem Description
Describe the issue as briefly and clearly as possible in a few sentences.
3
Who is Affected?
Provide the name, employee ID, and login details of the person involved. For project time-tracking, include the affected project; for planning, specify the planning date.
4
Time of the Issue
Indicate the date when the issue occurred (for time-specific cases).
5
Affected View
Let us know which program area or input screen the issue appears in.
6
Screenshots
A picture is worth a thousand words. Attach screenshots, if possible, to clearly illustrate the issue.
Submit Request
Are all the necessary details ready? Then create your request now. Thank you for your cooperation 🙂
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